Airport Arrivals
Your chauffeur will meet you within the airport arrivals hall with your details displayed on a name board. For hotel collections, your chauffeur will make him/herself known to the hotel concierge or receptionist.
Although we monitor the progress of your flight, please contact our office as soon as possible, informing us of any delay to ensure your chauffeur will be there upon arrival.
Simply contact our office as soon as possible, with your revised details and we shall do our best to accommodate these changes.
General Arrangements
Your chauffeur will make themselves known in an appropriate manner, often through text message, phone call, greeting board or by introducing themselves to the reception.
We endeavour to supply you with the same chauffeur throughout, however should there be prior scheduling this may not always be possible.
We do not provide child seats or restraints. The obligation is wholly on the parent or guardian responsible for the child/children to supply and install your own safety seating.
Wheelchair accessible vehicles are only available on request, so please speak to our support team at least 7 days prior to your travel regarding any specific requirements.
Your itinerary can be amended to suit your requirements so please inform your chauffeur of any additional request and they shall do their best to accommodate.
Payment, Account & Cancellations
Settlement by bank transfer is preferred although we also accept most cards where secure payment can be made via our own website.
No payment transactions are be made to your chauffeur and can only to be carried out as per the instructions shown on your invoice.
To open an account is simple. Please contact our office for full details.
We recognise that in today’s world, itineraries can suddenly change. You will appreciate however, that lost bookings can sometimes involve costs to ourselves, so please see our website’s Terms & Conditions for full details.